Remote working has been, until very recently, the exception rather than the rule. With the development of the coronavirus public health crisis, and COVID-19 being declared a pandemic by the World Heath Organisation, this has all been flipped on its head. Millions are suddenly coming to terms with a different way of working, using communications interfaces that can do more than just help them make audio calls with colleagues and customers.

Unified Communications and Collaboration (UCC) may be new to some, but is already familiar to lots of organisations. The good news is that adoption is fast and intuitive. And now that the UCC genie is out of the bottle, many more people are going to stick by its benefits – long after this terrible outbreak is in the past.



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